Shipping policy

SHIPPING POLICY

1. Order Processing Time

All orders are processed and prepared for dispatch within [e.g., 1-2] business days (excluding weekends and official holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped. Please note that processing times may vary during high-volume periods or product launches.

2. Shipping Rates and Estimated Delivery Time

We partner with reliable courier services to ensure your orders arrive safely. Shipping charges for your order will be calculated and displayed at checkout.

• Shipping within Cyprus: Estimated delivery within 5-8 business days. Cost: €4.00.

• International Shipping: Estimated delivery within 5-8 business days. Cost: €5.00.

3. Order Tracking (Track & Trace)

Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a unique tracking number. You can use this number to monitor the progress of your shipment directly on the transit company's tracking portal. It may take up to 24 hours for tracking information to update.

4. Customs, Duties, and Import Taxes

For international shipments, please be aware that your order may be subject to import duties, customs fees, and local taxes once the shipment reaches your destination country. These charges are determined by local customs authorities and are the sole responsibility of the customer. We recommend contacting your local customs office for specific details before placing an order.

5. Damaged, Lost, or Delayed Shipments

We are not responsible for unexpected transit delays caused by factors outside our control, such as severe weather conditions, customs hold-ups, or postal strikes. If you have not received your package within the estimated delivery window, or if your items arrive damaged, please contact our support team immediately at [Your Support Email Address] with your name and order number so we can investigate and assist you.

6. Incorrect Delivery Addresses & Refused Packages

Please double-check your shipping address carefully before finalizing your payment. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, missing delivery details, or because it was refused, you may be responsible for additional shipping charges to re-send the items.